Shopping for your wedding gown is an exciting moment in your life, and we want to make the experience an enjoyable and memorable one for you.
To ensure you get the experience you deserve and the undivided attention of one of our consultants we highly recommended you book an appointment.
Walk-in brides are accepted only if a consultant and room are available.
Appointments are also recommended for other customers to ensure a consultant and fitting room are available. Walk-ins are usually accepted, but you may have to wait while the consultants serve other customers.
We recommend wearing a nude or light colour bra, preferably strapless, and underwear when attending your appointment so it doesn't distract from the dress.
To help keep our dresses clean we ask that if you are wearing make-up, to please only wear make-up that will not smudge onto the dresses when you are taking them on and off.
Select your entourage carefully. While you want other's opinion when selecting your dress, keep it mind that the more people there are, the more opinions there are, and the harder it can be for you to select your gown.
We recommend that you limit your entourage to 2-3 people. If you do plan on bringing more than 4 people to your appointment please call the store ahead of time so preparations can be made.
At the Store
To help keep our dresses and store clean please note that all footwear must be removed upon entering the store, year round, and no food or beverages are permitted in the store.
Children must be supervised at all times and are not permitted to run around the store or play amongst the dresses.
We appreciate your compliance with these policies.
Ordering Your Dress
Wedding gowns can take 6 months to arrive after the order is placed. You also need to budget time for your alterations. To give yourself the selection of any dress and no rush fees we recommend ordering your dress 9-12 months before your wedding date.
Some dresses can be ordered in a shorter time period, but this depends on the designer and style of the dress, and there is a rush fee which varies by designer.
Bridesmaids, mothers', and grad dresses generally take 3 months to arrive, so we recommend ordering your dress about 5 months before the event.
Again, some dresses can be ordered in a shorter time period, but this depends on the designer and style of the dress, and a rush fee will apply.
At Timeless Bridal we will sell most of our in-store items off-the-rack for customers who do not have time to order a new dress.
Wedding Gowns - 60% before the gown is ordered
Bridesmaids/Mothers'/Flower Girls/Grad/Accessories - 100% before the gown is ordered
All sales and deposits are non-refundable.